Marketplace refund policy
Working version: this document is being legally reviewed. Information in square brackets will be completed before final publication.
1. Principle
Refunds are handled in accordance with:
- the terms of sale;
- the nature of the product;
- the consumer's mandatory rights;
- the platform's terms.
2. Digital products
For a digital product, the applicable rules may depend in particular on:
- delivery of the content;
- its download;
- access to it;
- the nature of the product;
- the consumer's applicable rights.
3. Non-conforming products
When a product does not match its description or has a defect for which the seller is responsible, the appropriate measures may include:
- correction;
- replacement;
- redelivery;
- refund;
- any other remedy provided for by the applicable regulations.
4. Effect on the seller
When a sale is refunded, the corresponding amount may be deducted from the seller's balance in accordance with the applicable financial terms.
5. Fraud
Transactions identified as fraudulent may be canceled or subject to further review.
6. Claims
Requests may be sent via:
