Marketplace disputes
Working version: this document is being legally reviewed. Information in square brackets will be completed before final publication.
1. First level
If there is a problem with an order, the buyer is invited to contact Tizofun Éducation support.
2. Information needed
The request should specify:
- order number;
- product concerned;
- seller;
- date of purchase;
- problem encountered;
- solution requested.
3. Seller's involvement
Tizofun Éducation may ask the seller to respond to a claim.
The seller must cooperate in good faith.
4. Internal mediation
Where possible, Tizofun Éducation may help the parties reach a resolution.
5. Platform decision
Where the Marketplace terms give it authority, Tizofun Éducation may take measures concerning:
- an order;
- a product;
- a seller account;
- a refund;
- a suspension.
6. Legal rights
The internal procedure does not deprive the user of the rights or remedies granted to them by the applicable law.
