Refunds, cancellations and deductions
Working version: this document is being legally reviewed. Information in square brackets will be completed before final publication.
1. Refund of a sale
When a sale that gave rise to remuneration is refunded or canceled, the corresponding amount may be deducted from the Creator's revenue where necessary.
2. Chargebacks
When a transaction is subject to a chargeback or cancellation by a payment provider, the amounts concerned may be adjusted.
3. Fraud
In the event of proven or reasonably suspected fraud, Tizofun Éducation may temporarily withhold the amounts concerned during verification.
4. Calculation errors
When a calculation error is identified, Tizofun Éducation may make the necessary correction.
5. Negative balance
When a correction results in a negative balance, it may be offset against future revenue within the limits allowed by law and the contractual terms.
6. Right to dispute
The Creator may ask for an explanation of a deduction or an adjustment.
The request should provide, where possible:
- the transaction identifier;
- the resource concerned;
- the period;
- the reason for the dispute.
