Account suspension and termination
Working version: this document is being legally reviewed. Information in square brackets will be completed before final publication.
1. Suspension
Tizofun Éducation may temporarily suspend an account when intervention is necessary to:
- protect users;
- check suspicious activity;
- prevent fraud;
- examine a breach;
- comply with a legal obligation.
2. Termination
An account may be terminated in particular in the event of:
- a serious or repeated breach of the rules;
- fraud;
- a security compromise;
- a serious infringement of third-party rights;
- unlawful use of the service.
3. Proportionate measures
Where the situation allows, Tizofun Éducation seeks to take a measure suited to the nature and seriousness of the problem.
4. Information
Where possible, the user receives information about:
- the measure;
- its general reason;
- its duration, if any;
- the possibilities for appeal.
5. Consequences
Suspension or termination may mean losing access to certain features.
Obligations that must survive the closing of the account continue to apply.
6. Data
Some data may be kept where necessary to:
- comply with a legal obligation;
- handle a dispute;
- prevent fraud;
- ensure security;
- establish evidence.
